Utilising the Power of Online Reviews
Keynote Address: Controlling Online Reviews
Open your eyes to the world of online reviews. Join Luke Chaffey, Kochie’s Digital Marketing Expert, as he explores the latest developments in online reviews, and how your business can take advantage of the opportunities they’re presenting.
This session will take you through the latest emerging technologies designed to help you best manage online reviews, and will equip you with the ‘best practice’ armoury designed so you can make the most of online reviews – both good, and bad.
- How online reviews have grown over the years
- The top 5 tools you need in your customer service armoury
- Handling negative reviews for positive outcomes
- The future of online reviews – How you can benefit